About Us
Since 1992 when James and his wife Jeanette formed Pipemac the company has grown from strength to strength. From humble beginnings of a one man band to a fully qualified team of Plumbers today, It is a testament to the hard work and quality that Pipemac provide for our customers.
Our engineers have been with us for over 10 Years on average, This means they know the business / the customers and are fully dedicated to the company. Our motto is "A happy worker is a hard worker".
Our engineers have been with us for over 10 Years on average, This means they know the business / the customers and are fully dedicated to the company. Our motto is "A happy worker is a hard worker".
James McClayWhere it all began - The man with a passion and enthusiasm for customer service, James is the main point of contact for all customers and his down to earth attitude and straight talk means you will get real advice from a professional rather than someone who is out there for the sales.
James is also fully qualified for Gas Safe and this can be checked online Here |
Jeanette McClay Much can be said about James however we know that behind all great men is a woman! Jeanette is the glue that keeps the company together. She is responsible for generating quotes, paying invoices and ordering stock and supplies. Jeanette aims to provide a top quality customer service and as such if you phone day or night you will get a warm welcoming person to discuss your needs and queries.
|
Our customer service gurantee
We know of many cases where a Boiler Installer has installed a system which has left the customer with problems. Here at Pipe-mac we provide our customers with 2 Years guarantee on workmanship so you can rest with peace of mind that the work will be covered. If there is a leak with your existing system after conversion this is not covered under our guarantee however if its an easy fix we will resolve the issue. For more complicated tasks we will discuss the best solution with you the customer.
Customer Aftercare
We are also one of the few companies that only provide servicing for our customers this means that we are able to keep our customers close to our business and give them a top quality service when they require as opposed to being put on a long waiting list.
Customer Aftercare
We are also one of the few companies that only provide servicing for our customers this means that we are able to keep our customers close to our business and give them a top quality service when they require as opposed to being put on a long waiting list.